Man-made fibre and wool twist pile carpets should be vacuumed regularly as soon as they are laid.

Vacuuming Cut Pile

Cut pile carpets should be vacuumed with an upright cleaner with a beater bar and brush.

Vacuuming Loop Pile

Loop pile carpets should be vacuumed with a cylinder cleaner using the suction head only.  Avoid using beater heads and brushes – they will catch and lift the fibres, giving your carpet a bobbled or felted appearance.

The key to good carpet maintenance is to avoid particles of loose dirt and dust from working their way into the carpet pile where they will act abrasively on the fibres and discolour the carpet.

• Vacuum your carpet regularly at least two or three times a week.
• A large, strong doormat will reduce dirt from outside being spread around the house.

Follow these general rules below for dealing with spillages.  For more persistent or unusual stains contact a professional carpet cleaner.

• Spillages are more easily removed if tackled immediately so act promptly and blot off all the liquid stain with dry kitchen roll or a clean dry white cloth. Semi solid substances should be removed with a plastic spatula.
• To clean off any remaining stain use warm water with a little white vinegar to blot the stain. Use a dabbing action with the cloth and then blot out the remaining liquid with dry kitchen towel.
• Do not rub the pile surface or over soak the stain
• Always work from the outside of the stain inwards to minimise spreading the stain.

Carpets with a high wool content can and do fade over time.  The type of fading is caused by exposure to ultra violet light which lightens or bleaches the affected area.  To reduce fading of carpets in rooms with strong exposure to the sun it is recommend sun blinds or curtains are installed.

All carpets using a spun yarn will shed excess fibre when first installed.  The duration of the shedding of these fibres will vary dependent upon the frequency of vacuuming and the type of machine used.  The short fibres given off represent a very small fraction of the pile.

Occasionally you may find a stray tuft extending above the pile surface.  Provided you carpet is a cut pile, carefully cut the tuft with sharp scissors to the level of the surrounding pile.  Alternatively please call the showroom and we can then attend to the issue.

All cut pile fabrics of any fibre type will flatten to some extent in areas of concentrated wear.  This can make the carpet appear a different shade but is in fact caused by the pile reflecting light differently.  Regular vacuuming will help to prevent flattening.

The feet of furniture will create indentations on any carpet.  To help reduce marking regularly move the position of furniture and other heavy objects where possible.

When carpets are stored in warehouse racks, they are subject to considerable and sustained pressure. As a result, crush lines may be visible when the carpet is first unrolled and may be more noticeable in lighter, open ground shades. This is quite normal and the lines will disappear within a few weeks of normal use, particularly if you vacuum regularly.

Pet paws/claws, rubber soled shoes and heels can be abrasive on carpets, particularly where use is concentrated to small areas (i.e. in front of arm chairs).  Move furniture occasionally to avoid any distortion to the pile.

Pilling can sometimes occur on loop pile carpets.  The expression is used to describe little balls of fibres which collect on the pile surface.  To avoid pilling vacuum with a cylinder cleaner using the suction head only and restrict the use of rubber soled shoes and pet claws which both act abrasively on the pile surface.

Care must be taken if applying stain guards or other such treatments after installation.  Over saturation can result in damage to the structure of the carpet.